[block]0[/block] IT Problem Analysis and Management
Description Training IT Problem Analysis and Management
The purpose of IT Problem Analysis and Management course is to deliver competency and assures that participants have gained knowledge of the terminology, structure and basic concepts of IT Problem Analysis and Management and Incident Management which encompasses processes and has comprehended the processes of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis that
support Problem Management and Incident Management. The course is also intended to enable the participants to start and apply the basic concepts of the processes listed above in Problem Management and Analysis as related to the application and operation of Information Technology system. The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis within the framework of Problem analysis and Incident Management. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
Objectives & Benefits
Participants can expect to gain knowledge and understanding the following issues in IT upon successful and completion of the training such as:
? Handling complex issues (Situation Appraisal).
? Analyzing problems (Problem Analysis).
? Making decisions (Decision Analysis).
? Avoiding future problems (Potential Problem Analysis
? Understand how these skills assist in the delivery of Incident and Problem Management.
? Improve ability to manage customer problems and escalations.
? Provide managers and engineers with tools to handle issues rationally
? Maximize questioning effectiveness.
? Give techniques for handling complex customer issues.
? Understand how IT Problem Management process fits within participants’ jobs.
? Make progress toward resolution of several current customer issues
? Individuals who require a basic understanding of the rational processes and how they may be used to enhance the quality of Problem Analysis and Management within an organization.
? IT professionals that are working within an organization that has adopted and adapted Problem Management framework and who need to be informed about and thereafter contribute to an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners
? Managers involved and related in the IT operations
? IT staff and executives involved in risk management and business process improvement
? Information technology professionals involved in projects that are concerned, in part, with the automation of business processes.
Course Contents and Descriptions IT Problem Analysis and Management [block]1[/block]
The purpose of this segment is to highlight and emphasize on:
? Familiarize candidates to the objectives of the course.
? Explain the concept of the ‘thinking process’.
? Provide an opportunity for ‘candidates’ to discover their own issue resolution styles.
? Overview the steps of KT’s rational process of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis.
? Explain the role that these four processes play in Problem Management and Incident Management.
2. Situation Appraisal
3. Problem Analysis
4. Decision Analysis
5. Potential Problem Analysis
6. Questioning and Listening Skills
7. Problem Analysis Techniques
8. Implementation Techniques
9. Risk Management Maturity and Performance Management
10. IT Risk Management
11. Cases Study
Instruktur dalam Pelatihan dan Training ini akan dibawakan oleh seorang yang ahli dalam bidang ini.
2. Diskusi antar peserta
3. Studi kasus
6. Konsultasi dengan instruktur
- 15 – 17 Januari 2019
- 12 – 14 Februari 2019
- 12 – 14 Maret 2019
- 9 – 11 April 2019
- 7 – 9 Mei 2019
- 18 – 20 Juni 2019
- 9 – 11 Juli 2019
- 6 – 8 Agustus 2019
- 3 – 5 September 2019
- 24 – 26 September 2019
- 8 – 10 Oktober 2019
- 22 – 24 Oktober 2019
- 5 – 7 November 2019
- 3 – 5 Desember 2019
hal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan Diotraining.com :
- Yogyakarta, Hotel Dafam Malioboro (6.000.000 IDR / participant)
- Jakarta, Hotel Amaris Tendean (6.500.000 IDR / participant)
- Bandung, Hotel Golden Flower (6.500.000 IDR / participant)
- Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)
- Lombok, Hotel Jayakarta (7.500.000 IDR / participant)
Investasi Pelatihan tahun 2019 ini :
Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan di Diorama :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
- FREE Akomodasi Peserta ke tempat pelatihan .
- Module / Handout
- FREE Flashdisk
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive