OBJECTIVES TRAINING CONFLICT RESOLUTION STRATEGIES
After completion of this course, the participant should be able to:
1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
4. Understand the basic human behavior of difficult people.
5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.
PESERTA TRAINING CONFLICT MANAGEMENT OFFLINE JOGJA
Senior Staff, Supervisor, Manager in various fields and functions. Senior leaders, Directors and other interested parties who are interested and involved.
SUMMARY OUTLINE TRAINING CONFLICT MANAGEMENT
Conflict resolution and the communication aspect
* Definition and Sources of Conflict
* Component of Conflict (Interests, Emotions, and Values)
* Models of Conflict
* The Communication Pyramid
* 12 Barriers to Effective Communication
* Managing Emotions
* Active Listening
* Assertiveness Skills
Dealing with Difficult People (1)
* Transactional Analysis
* Understanding Basic Human Behavior
* Types of Difficult People
* Strategies of Dealing with Difficult People
* Problems in Giving Feed-back
* Giving Effective Feed-back
Dealing with Difficult People (2)
* Identification of Personal Needs
* Interaction Principles
* Problems in Coaching
* Coaching and Counseling
* Interviewing Techniques
* Face-to-Face with Difficult People
METODE PELATIHAN CONFLICT MANAGEMENT KUALA LUMPUR
Metode yang diberikan dalam pelatihan berupa Teori, Diskusi, Praktek dan Studi Kasus. Metode selalu menyesuaikan kebutuhan dan pelatihan yang dilaksanakan.
INSTRUKTUR PELATIHAN HANDLING DIFFICULT PERSONALITIES BANDUNG
Instruktur yang mengajar pelatihan ini adalah instruktur yang berkompeten di bidangnya dengan baik, datang dari kalangan akademisi maupun praktisi. Kami sangat terbuka jika Anda ingin berkomunikasi terlebih dahulu tim trainer sehingga outline materi dapat disesuaikan dengan outcome kompetensi yang diharapkan.
Jadwal Training Diorama Training Tahun 2024
- Training Bulan Januari : 10-11 Januari 2024
- Training Bulan Februari : 7-8 Februari 2024
- Training Bulan Maret : 7-8 Maret 2024
- Training Bulan April : 18-19 April 2024
- Training Bulan Mei : 16-17 Mei 2024
- Training Bulan Juni : 6-7 Juni 2024
- Training Bulan Juli : 11-12 Juli 2024
- Training Bulan Agustus : 22-23 Agustus 2024
- Training Bulan September : 12-13 September 2024
- Training Bulan Oktober : 10-11 Oktober 2024
- Training Bulan November : 7-8 November 2024
- Training Bulan Desember : 5-6 Desember 2024
*Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
LOKASI PELATIHAN MANAGING CONFLICT SURABAYA
- Yogyakarta, Hotel Dafam Malioboro (6.000.000 IDR / participant)
- Jakarta, Hotel Amaris Tendean (6.500.000 IDR / participant)
- Bandung, Hotel Golden Flower (6.500.000 IDR / participant)
- Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)
- Lombok, Hotel Jayakarta (7.500.000 IDR / participant)
INVESTASI TRAINING MANAGING CONFLICT ONLINE BALI
Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Benefit Apa Saja yang Didapatkan Peserta?
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
- FREE Transportasi Peserta ke tempat pelatihan
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or backpack (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2x Coffee Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
Materi, Lokasi dan Jadwal Pelatihan Bisa Berubah Sewaktu-waktu dan disesuaikan Dengan Kondisi Peserta, dimohon untuk Melakukan Konfirmasi untuk Segala Bentuk Perubahan, agar Tidak Terjadi Miskomunikasi Karena Kami Tidak Memberikan Kompensasi Kerugian.
